Shipping Policy

1. Delivery Areas

We deliver our products only to European countries served by our delivery partners.

2. Order Processing

Orders are generally prepared and dispatched within 1 to 2 business days after the order has been confirmed.

Some products are shipped directly from our stock, while others may be shipped directly by our supplier.

3. Delivery Times

France

For items shipped from our stock, delivery generally takes 5 to 7 business days after dispatch.

Europe

For orders delivered in Europe, the estimated delivery time is generally 10 to 12 business days after dispatch.

These delivery times are estimates and may vary depending, in particular, on the destination, the carrier, periods of high demand, or circumstances beyond our control.

4. Shipping Costs

Delivery is free of charge for orders delivered in Europe.

No additional shipping costs are charged to the customer, unless otherwise clearly indicated at the time of ordering.

5. Carriers

For items shipped from our stock, we mainly use Chronopost.

For items shipped directly by our supplier, the supplier chooses the appropriate carrier based on the destination and the product concerned.

6. Order Tracking

When a tracking number is available, it is provided to the customer to allow them to track the shipment of their order.

For items shipped directly by our supplier, a tracking number is also provided to the customer when available.

7. Delivery Delays

The stated delivery times are estimates and do not constitute a guarantee of delivery on a specific date.

In the event of an exceptional delay, we invite the customer to contact us so that we can check the shipping status with the relevant carrier or supplier.

Delays caused by the carrier, weather conditions, periods of high demand, or any other event beyond our control cannot be attributed to us.

8. Delivery Address

The customer is responsible for ensuring that the information provided when placing the order is accurate, particularly the delivery address.

In the event of an incorrect or incomplete address, additional delays may be necessary and additional charges may potentially be applied by the carrier.

9. Damaged Parcel or Delivery Issue

If a parcel arrives damaged or an issue occurs during delivery, the customer is invited to contact us as soon as possible, providing photographs of the parcel and the product concerned, if possible.

We will investigate the situation with the carrier or supplier in order to find an appropriate solution.

10. Contact

For any questions regarding delivery or order tracking, the customer may contact us using the contact details provided on our online store.