Return Policy

You have 14 days from the date of receipt of your order to inform us of your decision to exercise your right of withdrawal.

After informing us of your decision, you have an additional 14 days to return the relevant product or products.

Return Conditions

To facilitate the processing of your return, we ask you to return the item:

• In good condition and without any deterioration;

• In its original packaging, wherever possible;

• With all accessories, instructions, and any other items supplied with the product.

You may handle and examine the product to the extent necessary to verify its nature, characteristics, and proper functioning.

However, if the product has been handled beyond what is necessary for this examination and such handling results in a reduction in its value, we reserve the right to take this into account when calculating the refund, within the limits provided for by applicable regulations.

The absence of the original packaging alone cannot prevent the exercise of the legal right of withdrawal where applicable.

Damage and Issues

We invite you to inspect your order as soon as you receive it and to contact us promptly if the item is defective, damaged, or different from the one ordered.

In this case, please contact us, providing your order number and, if necessary, attaching photos or videos showing the issue.

Defective, non-conforming, or delivery-damaged products are covered by the guarantees and rights provided for by applicable regulations.

Return Costs

Return shipping costs are covered by our store for returns made under our return policy.

We will provide you with the necessary arrangements and instructions to follow to complete your return.

Refunds

After receiving the returned product, we will process the refund within a maximum of 5 days.

Where the regulations concerning the right of withdrawal apply, the refund includes the amounts paid for the product as well as the initial standard delivery costs. Any additional costs resulting from the choice of a delivery method more expensive than the standard delivery method will not be refunded.

The refund will be made using the same payment method as the one used for the order, unless the customer expressly agrees to use another payment method.

In the event of exercising the right of withdrawal, the refund may be postponed until the product has been recovered or until the customer provides proof of shipment of the product, whichever of these events occurs first.

How to Make a Return

To request a return, please contact our customer service team, providing:

• Your order number;

• The item or items concerned.

The reason for the return may be provided for information purposes, but is not mandatory when exercising the legal right of withdrawal.

Our team will then inform you of the procedure to follow to return your item.

Contact Us

For any questions regarding a return, refund, damaged item, or your order, you can contact our customer service team at the following address:

Email: sav@vroommoto.fr

We invite you to include your order number in your message so that we can process your request more quickly.

Important

This return policy does not limit the legal rights you enjoy as a consumer, particularly your legal right of withdrawal where applicable, as well as the legal guarantees provided for by the French Consumer Code.

The right of withdrawal is subject to certain exceptions provided for by law, particularly for certain personalised products, certain unsealed goods that cannot be returned for health protection or hygiene reasons, or other products and situations specifically provided for by regulations.